Indeed... Why bother?
'Arghhhhhhhhhhh'
Many business owners are slamming the phone down on a daily basis saying...
"Find me another supplier, i just can't deal with these people anymore".
So this "back to the drawing board" training day and website is all about...
Your 1st impression (you never get a second chance to make a first impression), how the call is handled by you and others in your business, how staff present themselves, how they fact find, how you build long term relationships and how your company (big or small) is viewed by customers and clients when the phone goes down!
And lastly... what about selling? Does anyone do any? Or are you just telling... not selling? Are your staff (or you for that matter) selling clients and customers the benefits in dealing with you? How do you present benefits? Because that's all your clients and customers do buy... a benefit.
Book into our one day training course or talk to us about some "In House" training at your office.
"Find me another supplier, i just can't deal with these people anymore".
So this "back to the drawing board" training day and website is all about...
Your 1st impression (you never get a second chance to make a first impression), how the call is handled by you and others in your business, how staff present themselves, how they fact find, how you build long term relationships and how your company (big or small) is viewed by customers and clients when the phone goes down!
And lastly... what about selling? Does anyone do any? Or are you just telling... not selling? Are your staff (or you for that matter) selling clients and customers the benefits in dealing with you? How do you present benefits? Because that's all your clients and customers do buy... a benefit.
Book into our one day training course or talk to us about some "In House" training at your office.
So why bother indeed?
Award winner Rob in full flow
Having met hundreds and hundreds of business owners, MD's and Directors over the 26 years i have been doing this. Many of which tell me they have no need for training themselves or staff because they know all about their particular business. Fat lot of good! product knowledge is great but what about your character, how do you come over to potential customers and clients? How many people have you met that are in business and are grumpy, bland, dull, rude and off? Look at people like solicitors, accountants and other so called professionals - lots of product knowledge (possibly) but rubbish at delivering face to face or on the telephone.
Don't end up like them...
If you are a professional, want the best for your business then you would ensure that staff are given the tools to do the job.
I recall in Poole - Dorset, when i asked an MD about the new girl that started on Monday, he replied "I gave her the Yellow Pages and told her to get on with it".
Happens all the time!
I recall in Poole - Dorset, when i asked an MD about the new girl that started on Monday, he replied "I gave her the Yellow Pages and told her to get on with it".
Happens all the time!
