On the phone it's really this simple... "If it's to be it's up to me"
Understand the fundamentals of the telephone, relate to what you are doing on the phone, have you forgotten about asking open questions to "fact find" and then use closing questions to "qualify"? Every time you put the phone down you "close" a deal... The deal is either you sell something or you "close" a deal for a piece of action to happen - like an appointment, a call back at a specified time, a follow up and more. Give them the tools and enthusiasm to do the job, improve business in this current climate.
Fire up your telesales team, customer services team, the sales office, in fact anyone using the telephone on a day to day basis.
Why not get me into your business to participate in your next sales meeting...
Why not simply get yourself on track and improve performance!
Add some skills? Re-kindle some old skills? Re-look at what you are doing! Get back to basics!
How about all your other sales staff?
We cover face to face selling too with a super "One Day" course just right for them... enquire here
We can train sales for half a day then add teambuilding to make a real impact...
We train retail staff how to sell and understand how to really handle cusomers...
How about guest speaking at your conference or sales meeting? Rob will do this for you...
We cover face to face selling too with a super "One Day" course just right for them... enquire here
We can train sales for half a day then add teambuilding to make a real impact...
We train retail staff how to sell and understand how to really handle cusomers...
How about guest speaking at your conference or sales meeting? Rob will do this for you...
