"I just wanted to drop you a quick email to say thank you very much for yesterday it was such a great help. I will now hopefully be more confident on the telephone. Also I would really like the chance to quote you on the stationary you use. If you could send me a list of what your currently using I will try and save you some money. Kind Regards." Charlotte Passey - Weston Super Mare.
"We would like to take this opportunity in expressing our sincere thanks for the professional manner in which you conducted the recent telesales training seminar and the hospitality shown to our representative Miss Heather Parkes. Heather returned to our office enthusiastic, motivated and full of new ideas and techniques which she has since implemented and to date proving to be very successful. Once again thank you".
"Just a short note to thank you for a very enjoyable day at the Cobden Hotel for the telesales seminar. I found it all very interesting and informative and the atmosphere was relaxed. My manager was very impressed with the sales manual and will probably be sending my colleague on the next seminar. Thank you again".
"We would like to confirm that Mrs Alyson (with a Y) Newington will be pleased to attend the telesales seminar to be held on Friday 2nd March in Reading. We hope that Alyson will enjoy the seminar with you as much as the day we spent with Robert yesterday. Please pass on out thanks and best wishes for such an enthusiastic presentation to Robert, in anticipation of another successful day".
"Two of my staff recently attended your course in Birmingham on the 23rd. both found the day very stimulating, and I may well have other who would benefit. Please advise me when you plan to hold the same seminar again in Birmingham".
"Just a line to thank you for a most rewarding day! You have no idea how that one day turned me around from getting ready to finish running my business after 10 years hard work, to wanting to go on and grow it even more. Through lots of personal problems, I thought I had lost all the qualities I possessed, and my business has been suffering. I could not concentrate my thoughts, I was demoralising the staff, I had a bad attitude to work in general, in all I was losing it! Not only do I think this course has helped me get back on my feet, but will improve working methods and relations no end. Thanks once again".
"Hi Rob,
Firstly I'd like to thank you for your efforts in traveling down to visit me, help & share your valued skills & experiences with me in Kent.
My experience was value for money & I walked away with a whole different attitude towards my role at work. I couldn't wait to try out my newly learnt techniques in telesales & customer services.
What helped me understand a different approach was the fact that Rob talked about real life situations/tasks/queries/complaints/sales etc & acted on them using role play either individually or as a group which makes it more fun! This made me think of the best examples, the best answers & the best way of putting that across to a customer either on the phone or face to face.
I learnt all about open, closed & open ended questions, how to react when put in a difficult situation & how to offer the best customer service.
I learnt new phrases to use & new ways of expanding on customer relationships. I also learnt new techniques for sales, how to get a sale, hold a sale, confirm a sale & set up a sale for the future!
I have put my whole experience into practice & found all information beneficial to my company & I would highly recommend you!"
Thanks again Rob.
Lauren Joyce
Acting Customer Services/Telesales Manager
